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GlobalOnePay has adopted the Code and abides by the policies outlined to ensure compliance. The Code is incorporated in its contracts, pricing policies and overall business practices.
If you have a concerns pertaining to the Code of Conduct for the Credit and Debit Card Industry, you may contact us through a variety of channels.
+1 (877) 669 5703
Upon contacting us, we will acknowledge receipt of your concern within 5 business days and open an investigation.
We will provide a resolution within 30 days of receiving the concern, along with:
If we cannot provide a resolution within 30 days, you will be informed of the delay, reason for the delay, and the expected response time.
If you believe that our conduct is contrary to the Code and feel your concerns regarding our products or services have not been adequately addressed, you may report the issue to your acquirer of record to file a Code of Conduct Complaint.
For Wells Fargo Bank, N.A. Canadian Branch
Please visit the Financial Consumer Agency of Canada's website for more information on merchant rights under the Code of Conduct for the Credit and Debit Card Industry in Canada.