- Merchant defined as “Restricted” on our prohibited & restricted merchant list.
- Merchant with $150K+ in eComm/MOTO monthly processing volume.
- Merchant with International processing requirements (select countries).
- Merchant with complex or usual business model.
- Payment Facilitator (PF) sponsorship.
Prohibited & Restricted List
Use reasonable, sound judgement when assessing merchants for the program. Consider the merchant’s products, services, and prices – do they appear legitimate and credible? The more information you can obtain on a merchant, less questions will arise during the underwriting process, and the application will promptly gain approval.
- Do the website and other materials appear to be professional?
- Does the business model make sense? Would an Underwriter understand it?
- Do you have a full understanding of what the products are, how they are marketed, and how payment is accepted? If it is not obvious, can you further explain?
- Does the merchant have a reasonable chargeback rate? If not, can you explain the situation?
- Has the merchant previously been listed on MATCH. If so, can you explain the reasons why they were listed?
Prior to assembling a complete application, utilize the pre-vet process in order to determine if the merchant type is acceptable for approval
- Include any information pertinent to the evaluation process when completing the online pre-vet form.
- Summarize information on the pre-vet form, do not submit merchant statements.
The pre-vet team will:
- Review the pre-vet information provided
- Review the merchant's website
- Determine if the merchant type, by nature, is supported
- Provide guidance collecting the right documents and asking the right questions.
- Advise which bank application to submit
Note: Understand that a successful pre-vet is not a guaranteed approval – information compiled during the underwriting process will determine outcome.
Underwriting (UW) Reference Guidelines:
The guide provides a list of required documents for submission based upon the nature and volume of the merchant. Submit the application when all of the required documents are available. Do not submit photographic images of documents.
- Verify how the merchant markets and sells product or services.
- Merchant’s website: Is the site complete and accessible?
- If the website requires a User Name and Password to access the products, services and/or the check out page, provide both.
- TV commercial, provide a video clip.
- Newspaper ad, mailer, postcard or any other ad publication, provide a copy.
- Inbound calls in response to an ad or offer, provide the sales script.
- Explain how payments are accepted, if it is unclear.
- A website or advertisement that does not display the price of goods or services, list or specify the products or services. Additionally, provide a list of the products and services inclusive of prices.
- If you have a merchant who is aware of a past MATCH listing for excessive chargebacks or any other incidents, they must provide a reasonably detailed explanation of what occurred and what actions they have taken to correct the situation.
- If a merchant is being terminated for excessive chargebacks by the current processor or the chargebacks on the merchant statements are over 1%, the merchant must provide an explanation, and a chargeback remediation plan indicating how they will reduce the chargeback ratio to acceptable and compliant levels.
- If the merchant is selling expert advice or training, we need to understand what qualifies them to provide this to others.
- If the cardholder is signing any kind of contract or service agreement, provide a sample copy.
- If the merchant is selling an ingestible product and the ingredients are not listed on the website or in the sales materials, please provide an ingredient statement.
- Merchants providing products and services to the marijuana industry are acceptable. The merchant can provide advertising, sell supplies, etc., but cannot sell seeds, plants or paraphernalia.
- If the balance(s) in the merchant’s bank account are extremely low (under five figures), ask the merchant to provide statements from other accounts proving they have adequate cash to operate the business, for underwriting purposes.
- Submit completed merchant application packages to firstname.lastname@example.org.
- The application must be highly legible and complete.
- Pricing cannot be added later. The merchant must sign the agreement with the applicable fees stated.
- If you need assistance in completing the application, contact your Relationship Manager or Partner Manager.
- Use a single line.
- White out will not be accepted.
- All changes must be initialed by the merchant.
- It cannot be added later.
- The merchant must sign the agreement with applicable fees stated.
- Digital Signatures: Only certified vendors will be accepted.
- Provide ”Digital Certificate” verifying that the signature is legally compliant.
- Reserve: Requires an executed “Reserve Agreement.”
- Personal Information Requirement: All individuals who have greater than 20% interest.
- Use the “Additional Owner Form," if needed.
- Multiple Locations or URL’s (same legal entity):
- Use “Additional Location” form for other locations or URL’s.
- You do not need to submit separate applications for each, however.
- If a website or advertisement does not display pricing of goods or services:
- Provide a list of the products and services, inclusive of prices.
- Foreign Ownership:
- We accept U.S. or Canadian Merchants where the owners, individuals or companies, are foreign.
- Signor on the application must be an Officer, a US or Canadian citizen, and have a reasonable credit history.
- It is beneficial if you can provide a corporate resolution indicating that the signer has the authority to enter into contracts on behalf of the company.
- Submit applications and supporting documentation to: email@example.com.
- All merchant applications are submitted to our Merchant Application Quality Assurance (QA) Team.
- They review all application packages for thoroughness and supporting documentation.
- Notification will be provided for packages missing information or insufficiency.
- Only complete application packages will be submitted to underwriting (UW) for review.
- Allow 48 hours for SAP applications to be processed.
- Do not submit incomplete applications. Incomplete packages will not be processed.
6. Underwriting and Application Status
Applications submitted to underwriting will be reviewed within 72 hours. Underwriting will review and process the application, and a status will be assigned.
Once an application is submitted to underwriting the application status can be tracked in Pivotal Live. Communication regarding the merchant application in underwriting will be generated from Pivotal Live. Ongoing communication and pend request is handled within Pivotal Live, as well.
All communication will be sent directly to the partner, not the merchant. It is the partner’s responsibility to communicate with the merchant.
Application status categories:
Approved applications are provided a MID.
- Merchants using GlobalOnePay’s gateway will be boarded by our boarding team.
- Partners will be provided a Data/VAR sheet for merchants using a third-party gateway.
- Terminal merchants will be handled according to the instructions on the merchant application.
Conditional approvals require additional information from the merchant. This is a way to get a qualified merchant processing as quickly as possible – while additional, non-critical documentation is being gathered.
Normally, conditional approvals provide the merchant with 7 days to submit the additional information.
There are two types of conditional approvals:
- The first is “with settlement,” meaning that the merchant will receive normal settlement deposits while the additional information is being gathered.
- The second is “without settlement.” The merchant can process but will not receive settlement deposits until the additional information is provided.
The application requires additional information or merchant attention in order to provide approval. Once the requested information is provided to underwriting the application will move to the underwriting queue for review. Pended applications are reviewed in the order received.
An application we are unable to support based on the merchant type, business model, information and/or details provided. Declined applications can be re-submitted if the reason has been addressed by the merchant.
An application where one of the parties decides not to move forward. Applications that have outstanding pended items for 14 days or more will be withdrawn. The application can be re-submitted once the pended items have been addressed.
7. Merchant Specific Policies, Checklist and Addendums
Click on any link below to access the respective industry-specific policy, checklist, and addendum.
8. Documentation and Guides
Click the links below to access additional documentation and guides.